Shipping costs are determined by the type of shipper selected, the size of the order, the destination of the package, and amount of insurance for the order. Shipping charges will be added to all orders and are the responsibility of the vendor.
Matsu Jewellery is shipped via Canada Post or UPS. A vendors' shipping preferences will be discussed at the time the first order is ready to ship. Alternative shipping methods, such as couriers, can be arranged with any additional costs being added to the order invoice.
A tracking number for each order shipped will be sent to the vendor.
Matsu is not responsible for loss or damage of merchandise during the shipping process. Insurance with Canada Post is $100 and is included with Xpress post delivery, but additional insurance can be purchased to cover up to $500 maximum.
Wholesale customers can make arrangements to change current shipping plans when placing a new order, or by contacting Matsu.
Return Shipping to Canada from the USA
If you are shipping products back to Matsu from the United States, please contact Matsu for information on specific border/customs instructions. All items being sent back to Matsu must be clearly marked as Canadian made goods being returned.